Role of Workplace Communication Support in Job Satisfaction of Deaf Employees in Kochi

Abstract

Workplace communication is a crucial factor in enabling employees to understand job responsibilities, participate in organisational activities and maintain efficient relationships with supervisory personnel and co-workers. For deaf employees, communication accessibility barriers may occur when workplace work-related information is primarily delivered through verbal communication. The availability of appropriate communication support available can accordingly play a crucial role in workplace participation and job satisfaction. The present study examines the role of workplace communication support available in job satisfaction among deaf employees working in Kochi. The study adopts a descriptive research design and uses primary data collected through a structured questionnaire. A total of 200 questionnaires were distributed, of which 147 were collected. Among the collected questionnaires, 12 were rejected because they were not properly completed. Thus, 135 valid responses were considered for the final analysis. The study focuses on accessible written communication, visual work-related information, sign-language-related support whenever required, accessible meetings, digital communication and support from supervisory personnel and co-workers. Job satisfaction is considered the dependent variable. Appropriate statistical tools such as percentage analysis, mean, standard deviation, reliability analysis, correlation and regression can be applied to the valid responses.